Terms of Service

Last updated November 8, 2026

These Terms of Service are an agreement between you and CenterDirector LLC (“CenterDirector,” “we” or “us”) and govern your use of the CenterDirector app and website (the “Service”). By creating an account or using the Service, you agree to these terms. You must be authorized to act for the program and to enter the records you provide.

1. Service and program scope

CenterDirector provides organizational and research tools for licensed child care centers, family child care homes and large family child care homes. Features include record tracking, deadline summaries, self-inspection checklists, ratio or capacity calculations, regulatory research and policy drafting. Tools are matched to the license type selected for your account; selecting a license type does not establish or validate your license.

2. Independent status and regulatory responsibility

CenterDirector is not affiliated with, endorsed by or operated by any government agency or state licensing authority, including the Delaware Office of Child Care Licensing (OCCL). It does not provide legal advice, certify compliance, issue official inspection ratings or guarantee that your program will pass an inspection.

Checklists, calculations, citations, alerts and answers may be incomplete, inaccurate or out of date. Source-check dates and administrator review do not establish that your program is compliant. You remain responsible for the licensing regulations that apply to your program (for example, DELACARE in Delaware) and all other legal obligations. Confirm critical staffing, capacity, reporting and licensing decisions with current official sources and your licensing authority.

3. Trial, published plans and payment availability

• Our advertised evaluation offer is a 14-day free trial with no credit card required.
• Published pricing is per licensed location, based on license type, and is listed on our Pricing page. Each location currently uses its own account and records.
• Published prices may change. For any paid subscription, we will give at least 30 days’ advance notice by email or in-app notice before a fee change takes effect, and the change will apply only from your next billing or renewal period.
• Automated checkout, recurring subscription billing and trial-expiry access enforcement are not currently enabled. Selecting a plan or creating an account does not authorize a charge or create an automatically renewing paid subscription.
• Before paid billing is introduced, the applicable price, billing interval, renewal, cancellation and refund terms will be presented for your agreement. These terms do not promise an existing in-app subscription cancellation control.

4. Your account

Keep your sign-in details secure and notify support of suspected unauthorized use. You are responsible for your account activity, the accuracy of records you enter and obtaining any necessary authority or consent to process information about staff, providers or children.

If you use the Service on behalf of a program or other organization, you represent that you have authority to agree to these terms on its behalf. You must have a lawful basis to collect, enter and use personal information in the Service, provide any required privacy notices, and obtain parent or guardian consent where applicable law requires it. A child’s enrollment in your program does not by itself establish permission for every use or disclosure of their information.

CenterDirector does not obtain parental consent on your program’s behalf or replace your confidentiality, record-keeping or reporting duties. These responsibilities do not authorize you to submit identifiable child information or sensitive health records to the AI tools; the restrictions below still apply.

5. AI-assisted research and policy tools

The co-pilot and policy tools send submitted content and relevant context through external AI services to generate responses. AI outputs are drafts or research assistance, not approved policies or professional advice. Review citations, resolve site-specific placeholders and independently verify requirements before relying on an output.

Do not submit passwords, financial account details, identifiable child information or sensitive staff, provider or child health records to AI questions or document uploads. Remove personal information from a policy before uploading it. This instruction is not an automatic redaction guarantee.

6. Content, acceptable use and record keeping

You retain ownership of the records and documents you add. You grant us a non-exclusive license to host, store, copy and process that content as necessary to provide, secure, maintain and support the Service, including the AI processing described in our Privacy Policy. The Service and its branding remain the property of their respective owners; public regulatory materials remain subject to their own terms.

Feedback. If you choose to send feedback, suggestions or feature requests, we may use them to improve the Service without obligation or compensation to you. This does not give us any additional rights to the records and documents you store in the Service.

Do not attempt to access other accounts, disrupt the Service, bypass security or use the Service unlawfully. We may suspend or terminate access for misuse or security reasons.

You remain responsible for keeping and producing records for legally required periods. Available print views and saved summaries are not a complete export of every account record or a substitute for required originals. Maintain independent copies of required records, particularly before requesting deletion or ending use of the Service.

7. Availability, warranties and liability

To the extent permitted by law, the Service is provided “as is” and “as available,” without express or implied warranties, including merchantability, fitness for a particular purpose or uninterrupted availability. We do not warrant that information or outputs are complete, accurate or error-free.

Limitation of liability. To the extent permitted by law, CenterDirector is not liable for indirect, incidental, special or consequential losses, including lost profits, loss of data or business interruption. To the extent permitted by law, CenterDirector is also not liable for regulatory fines, licensing penalties or loss of a license arising from your use of or reliance on the Service.

Aggregate liability cap. To the extent permitted by law, CenterDirector’s total liability for claims relating to the Service, whether in contract, tort or otherwise, is limited to the amount you paid to CenterDirector in the 12 months preceding the event giving rise to the claim. If you have paid nothing, this cap is zero, but only to the extent applicable law permits that limitation.

Nothing in these terms excludes or limits liability for fraud, willful misconduct, gross negligence or any other liability that cannot lawfully be excluded or limited. Mandatory statutory rights remain unaffected. The exclusions and cap apply only to the extent enforceable under applicable law.

8. Third-party claims and indemnification

To the extent permitted by law, you agree to indemnify CenterDirector against damages, liabilities and reasonable legal costs arising from a third-party claim to the extent caused by your unlawful use of the Service, your material breach of these terms, or content you submit that violates another person’s privacy, intellectual property or other legal rights. This obligation does not apply to the extent a claim is caused by CenterDirector’s own breach of these terms, negligence or other wrongful conduct, and it does not require reimbursement for an ordinary good-faith use of the Service merely because an AI answer is incorrect.

CenterDirector will provide reasonably prompt notice of a claim for which it seeks indemnification, allow you a reasonable opportunity to participate in the defense, and provide reasonable cooperation at your expense. A settlement that requires an admission of wrongdoing, a payment or a non-monetary obligation from the other party requires that party’s prior written consent, which will not be unreasonably withheld. These obligations remain subject to any mandatory protections applicable to you.

9. Governing law and disputes

These terms are governed by Delaware law, without regard to conflict-of-law rules. Subject to any mandatory rights or jurisdiction requirements under applicable law, disputes relating to these terms will be brought in the state or federal courts in Delaware.

10. Changes and ending use

We may update these terms by posting a revised version with an updated date. Continued use after the revised terms take effect constitutes acceptance to the extent permitted by law. You may stop using the Service at any time and contact support to request account closure and deletion as described in the Privacy Policy.

11. Contact

Questions or account requests: support@centerdirector.com.